New transaction-checker from Morphean results in 50% reduction in missing items reported from delivery and 25% increase in courier success rate, improving profits and customer experience.
An innovative business intelligence solution developed by Morphean, a leader in Security-as-a-Service and cloud analytics, has helped Footasylum to dramatically reduce the number of delivery items reported missing by customers by 50%, and improve its courier success rate by 25%. The video surveillance system, comprising network video cameras in packing areas, and utilising cloud-based analytics, now allows delivery queries to be checked and verified at the click of a button, representing significant savings while greatly improving the customer experience.
Footasylum, a fashion streetwear and sportswear retailer with over 65 stores across the UK, has upgraded its legacy video surveillance solution to help transform distribution services, providing full visibility and accountability for packed and dispatched items and their related transactions. Replacing a dated legacy analogue solution with no tracking capabilities means that Footasylum’s customer experience staff no longer has to undertake the time-consuming task of manually searching for order details (that could take up to 30 minutes) in the event of a customer dispute.