Greater London Authority
End User Organisation
Jawaid Bhatti is the Technology Operations Manager for the Greater London Authority, where his first challenges were to refocus the service management elements of IT within the authority. He is responsible for the running of all the IT systems and applications within the authority and specifically keeps the Mayor of London and his team aware of the latest IT trends. Jawaid is passionate about service delivery and is an evangelist for customer service. He manages several teams of support officers and senior engineers who are all focused on providing exemplary service support and delivery.
Jawaid's career is steeped in politics and the public sector starting out as a Systems Analyst for the Labour Party and being part of the contributing team that led the Labour Party to its election win 1997. Jawaid's particular contribution was in the design and implementation of several key IT services which were fundamental in helping Labour target its electioneering activity.
After several years working in public sector housing, with an expertise in project management and consultancy, Jawaid managed his own consultancy before joining ASRA as Head of IT, one of the leading black & minority ethnic housing support associations at the time. Jawaid was responsible for managing the IT services including bringing ASRA into the 20th century with its web presence and cutting edge remote access services.
Jawaid joined the GLA in 2002 and has been consistently driving forward improvement in standards within the organisation, with a demonstrable enthusiasm and excitement in standardised, consistent high-quality services.
Graduating from Huddersfield, Jawaid has since attained distinctions in ITIL Service Management and is a qualified PRINCE2 Practitioner. He is a Certified IT Professional member of the BCS and volunteers his free time as an active magistrate at Thames Magistrates Court, London.